Job Description:

Operations & Facility Standards

• Maintain cleanliness, hygiene, and readiness of spa wet areas (sauna, steam, experience showers, relaxation lounges, pools) and fitness facilities.
• Prepare and restock treatment rooms, locker areas, and changing rooms with linens, amenities, and supplies.
• Monitor spa and gym facilities throughout the day, ensuring all areas remain guest-ready.
• Ensure towels, robes, and other amenities are always available, fresh, and presented neatly.
• Assist in monitoring equipment and report maintenance needs immediately.

Guest Assistance

• Welcome guests and provide support in navigating spa and gym facilities.
• Ensure guest comfort by offering towels, water, and amenities when required.
• Assist guests with locker usage, facility orientation, and general requests.
• Handle guest concerns politely and escalate to supervisors when needed.

Team Support

• Support spa therapists by preparing treatment rooms and replenishing products/linens.
• Assist fitness instructors with set-up for classes and maintaining equipment on the gym floor.
• Communicate with receptionists and supervisors to coordinate guest flow and operational needs.
• Participate actively in daily briefings and team meetings.

Desired Skill & Expertise:

Qualifications & Skills

• Previous experience in spa, fitness, or hospitality housekeeping/attendant roles preferred.
• Knowledge of health, safety, and hygiene protocols.
• Good communication skills and guest-service orientation.
• Professional appearance and positive, proactive attitude.
• Ability to work in a fast-paced luxury environment.

Core Competencies

• Attention to Detail
• Guest-Centric Service
• Teamwork and Collaboration
• Professionalism
• Efficiency and Reliability

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