Full job description

About the Company

COPE Services Inc. is a leading US-based 3PL specializing in providing exceptional services to cross-country E-commerce businesses. With a strong commitment to excellence, our experienced team is dedicated to delivering the best solutions for optimizing your daily operations.

Our core focus lies in offering top-notch cross-state warehouse and fulfillment services, specifically tailored to cater to the unique needs of E-commerce customers. Cope takes pride in providing professional and targeted suggestions that enhance the operational efficiency and drive growth of our clients.

About the Role

We are seeking an experienced Warehouse Manager to lead operations at our 750,000 sq. ft. mega fulfillment center in Savannah, GA. This position requires Mandarin bilingual ability to support communication with internal teams and cross regional operations. Candidates must be able to Commute to Savannah, GA. Relocation support is provided.

Primary Responsibilities:

• Warehouse on-site personnel, equipment, and overall material management: Ensure that the warehouse follows the company’s business processes and meets the company’s KPI requirements and delivers our commitment to our customers.
• Warehouse on-site standard requirements: Ensure that the warehouse site complies with various operational standard requirements, including but not limited to fire safety requirements, safety operation requirements, etc.
• Improve warehouse management efficiency and personnel efficiency: Exhibit strong organizational skills to manage inventory, space, and workflow Manage Strong organizational skills to manage inventory, space, and workflow operation supervisors in the warehouse. Scheduling and planning labor according to volume forecasts and operational needs. Continuously optimize warehouse space utilization rate and personnel operation efficiency while meeting the company’s KPIs for daily operations.
• Continuous improvement in safety standards: Ensure warehouse safety compliance and standard and protect employees and company property. Train and mentor warehouse staff to improve performance and promote safety awareness.
• Control and manage the inventory and make the accuracy of the inventory control: Oversee the inbound team in the warehouse, make sure all the containers are received and counted on time. Participate in regular inventory audits and cycle counts to maintain stock accuracy.
• Software proficiency: Familiarity with warehouse management systems (WMS) and other relevant software.
• Communicate in Mandarin with cross‑regional teams to ensure accurate information flow.

Qualifications:

• Minimum 5 years of warehouse management experience in a 500K+ sq. ft. facility.
• Bachelor’s degree in logistics, supply chain management, or related field preferred.
• Proven success managing large teams in fast-paced environments.
• Strong understanding of WMS (Warehouse Management Systems) and Microsoft Office Suite.
• Strong organizational, communication, and problem-solving skills.
• Ability to work in a fast-paced, physically demanding environment.
• Flexibility to work weekends and extended hours when necessary
• Must be bilingual in Mandarin, with strong verbal and written communication skills.

Preferred Qualifications

• Experience in 3PL e-commerce fulfillment
• Lean/Six Sigma background
• Experience in managing cross-regional teams