Full job description

A. Guest Service Excellence

• Greet guests warmly within 10 seconds of seating.
• Present menus, explain signature dishes, and highlight chef recommendations.
• Provide professional suggestions (upselling) based on guest preferences.
• Record orders accurately using POS and confirm special instructions/allergies.
• Ensure drinks and appetizers are served promptly.
• Check on guests regularly without interrupting their experience.
• Handle complaints politely and escalate when necessary.

B. Table Management & Service Flow

• Set up tables with cutlery, plates, napkins, and glassware according to standard.
• Ensure tables are clean and ready before guests arrive.
• Deliver food and drinks following service sequence.
• Clear tables efficiently and reset within 2–3 minutes.
• Assist with table arrangements for large groups and events.

C. Menu & Product Knowledge

• Maintain strong knowledge of all menu items, ingredients, cooking styles, allergens, and portion sizes.
• Understand Iraqi modern cuisine storytelling — dish origins, flavors, and chef innovations.
• Stay updated with new items, limited edits, and promotions.

D. Communication & Coordination

• Coordinate smoothly with food runners, busser, bar, and kitchen team.
• Communicate order changes immediately to the kitchen.
• Work closely with supervisors to maintain service quality.

E. Billing & Payment Handling

• Present the bill accurately and on time.
• Process cash, card, and digital payments securely.
• Ensure correct change is given.
• Follow company procedures for discounts or voids.