The Trainer will be responsible for delivering all necessary training to contact center employees, including new hires, system updates, improvements, and changes to each client’s rules and policies.
Requirements:
- Bachelor’s degree in Education, HR, Business Administration, Organizational Development, – or related field.
- Minimum 3 years of experience in corporate training, learning and development, or related field.
- Strong knowledge in designing and delivering training programs in person and/or virtual.
- Experience with adult learning principles and instructional design methods.
- Strong understanding of training methodologies and e-learning tools (LMS platforms like Cornerstone, Moodle).
- Excellent presentation, facilitation, and communication skills.
- Ability to analyze training needs and assess skill gaps.
- Familiarity with performance improvement and coaching techniques.
- Proficiency in Microsoft Office Suite, and experience creating materials in tools like Canva, PowerPoint.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Fully Bilingual (English and Spanish)
- Excellent communication skills (spoken, written, and reading
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Professional development assistance
- Referral program
Work Location: In person
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