Full job description

• Handle inbound and outbound customer calls, emails, and chats professionally and efficiently.
• Respond to customer queries regarding products, services, orders, and complaints.
• Provide accurate information and ensure prompt issue resolution.
• Maintain customer records and update CRM systems.
• Escalate complex cases to higher authorities when necessary.
• Follow up with customers to ensure satisfaction and closure.
• Achieve individual and team performance metrics (response time, customer satisfaction, etc.).
• Identify opportunities for process improvement and contribute to service enhancement.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Communicate with the drivers with the Delivery Issues
• Willing to be on shifting schedule
• Preferable Female
• Good communication skills
• Sponsored Visa/ Spouse Visa
• Work From House

Language:

• English (Required)
• malayalam(Required)

Education Qualification

• Graduate in any field