Full job description

Gevora Hotel is looking for a professional, friendly, and service-oriented Telephone Operator to join our team.

As a Telephone Operator, you will be responsible for handling all incoming and outgoing calls, assisting guests with their inquiries, and ensuring efficient communication between guests, departments, and external callers.

Key Responsibilities

• Answer and handle all incoming telephone calls promptly, professionally, and courteously.
• Operate the hotel telephone/PBX system efficiently.
• Transfer calls accurately to the appropriate guest room or department.
• Handle guest inquiries, requests, and messages in a professional manner.
• Take and deliver accurate telephone messages when guests or colleagues are unavailable.
• Provide guests with general hotel information, facilities, services, and operating hours.
• Maintain confidentiality of guest information and hotel communications.
• Handle wake-up call requests accurately and on time.
• Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments regarding guest requests.
• Assist in handling emergency and priority calls according to hotel procedures.
• Maintain proper records and logs of calls, messages, and requests where required.
• Follow hotel standards, telephone etiquette, grooming standards, and communication procedures.
• Report any telephone system issues or communication problems to the concerned department.
• Support the Front Office team in delivering excellent guest service.
• Perform other duties as assigned by the supervisor or management.

Requirements & Qualifications:

• Previous experience as a Telephone Operator, PBX Operator, Guest Service Agent, or similar hotel position is preferred.
• Hospitality or hotel experience in UAE is an advantage.
• Excellent verbal communication and interpersonal skills.
• Good command of English; additional languages are an advantage.
• Pleasant telephone manner and professional communication skills.
• Ability to remain calm and courteous when handling difficult or high-volume calls.
• Good computer skills and familiarity with hotel telephone/PBX systems.
• Strong attention to detail and ability to handle multiple calls and requests.
• Flexible to work shifts, weekends, and public holidays.
• Well-groomed, professional, and customer-service oriented.

What We Are Looking For:

We are looking for someone who is:

Professional | Courteous | Guest-Focused | Reliable | Team-Oriented | Calm Under Pressure

If you are passionate about hospitality and enjoy creating a positive guest experience through excellent communication, we would love to hear from you!

Job Type: Full-time