Full job description

Under the direction of a Client Services Manager, Team Assistants are responsible for providing the following:

• High level of customer service to individuals served and their families, service providers, counselors, Regional Centers’ staff, the general public, and others.
• Receiving and processing client data, ensuring it is accurately scanned and/or entered into the electronic records in a timely manner.
• Performing a wide variety of clerical duties in support of the program manager, counselors and other department staff.

ESSENTIAL DUTIES

Incumbent may perform any or all of the following, depending on specific department or assignment:

• Answers/makes telephone calls to/from clients, service providers, counselors, Regional Centers and others; responds to questions, concerns or complaints; provides information authorized for release; transfers calls to appropriate internal resources; makes and changes appointments; assesses for emergency situations and refers for appropriate services.
• Receives and processes incoming mail and faxes; utilizes Laserfiche to scan client documents into system and distributes documents to counselors; inputs data for client reports.
• Prepares and processes documents (copies, faxes, digital) as directed including Individual Family Service Planning, annual statements, Family Cost Participation Program information, Fair Hearing materials, referral to resources, introductory letters, point of service information, etc.
• Performs data entry of client information; assigns cases to counselors, other regional centers or units; transfers outgoing cases; inactivates/closes cases and logs/tracks all case activity; ensures accuracy and completeness of data.
• Maintains prints and distributes schedules to ensure all are notified as to staff whereabouts and availability.
• Coordinates team meetings and trainings in support of the program manager, including scheduling conference rooms, notifying participants, preparing agendas, taking and distributing minutes, actively participating in meetings, arranging for refreshments, speakers, audio/visual equipment and materials.
• Processes Federal Program and SSI document information including data entry of record information, and preparation of reports and forms; ensures availability of records for audit and distributes back to counselors afterwards; follows up with counselors to ensure compliance with schedules and deadlines.
• Performs a wide variety of general clerical and administrative duties including: ordering/receiving and distributing supplies; copying; responding to emails; filing documents; gathering data and preparing routine/special reports.
• Participates in team spirit activities including arranging activities and events, planning and participating in team retreats and Agency-wide events and coordinating celebrations and other occasions.
• Maintains absolute confidentiality regarding clients and families in compliance with HIPAA regulations and Regional Center policies.

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