Full job description

SUMMARY:

This position is responsible for serving customers dining at Spotlight 29 and Tortoise Rock Casino by performing the following duties:

• Correctly handling cash credit and comp procedures
• Properly completing paperwork
• Guest Service
• Cashier/host (hostess)

In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Exhibit a professional appearance and maintain a friendly, cheerful and courteous demeanor at all times.
• Perform assigned cashier duties in accordance with Standard Operating Procedures Policies.
• Count and verify all cash exchanges to outlets servers and guests.
• Process guest charges including credit cards, comps, discounts and cash payments.
• Reconcile and complete all required daily reports.
• Make change or exchange for internal customers (team members).
• Assist in the preparation of daily bank deposits.
• Maintain cleanliness and organization of restaurant and work stations.
• Complete all required side work.
• Follow all Spotlight 29 and Tortoise Rock Casino and departmental safety policies and procedures.
• Maintain appearance standards as outlined in departmental, Spotlight 29 and Tortoise Rock Casino policies.
• Provide information and explain Players Club 29 Benefits, property amenities and marketing promotions.
• Provide courteous service and be cordial to all Team Members and Guests.
• Effectively communicate orally and in writing.
• Responsible for maintaining a consistent, regular attendance record.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

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