Full job description

Store 2743393: 951 High Street, Wadsworth, Ohio 44281

Shift Availability

ESSENTIAL DUTIES:

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:

Customer Satisfaction: Provides and coaches store staff to provide excellent customer service in a courteous, friendly and attentive manner.

• Greets customers as they enter the area and thanks customers as they leave; gives assistance and offers suggestions or recommendations to the customer.
• Provides prompt, courteous customer service and professionally resolves customer issues. Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
• Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Resolves or assists to resolve routine customer concerns within established guidelines.
• Reports to work on time and follows the dress and appearance code.

Facility Condition: Maintains an awareness of the overall store facility’s condition; notifies the Store Manager of any equipment failure or maintenance/supply needs; and performs or directs store staff to perform a variety of general housekeeping duties including:

• Sweeping and mopping or cleaning floors.
• Dusting and/or washing windows, counters, displays, store areas and bathrooms.
• Picking up and disposing of trash, litter or debris.
• Cleaning/checking equipment including the coffee machines; beverage, ice or other refrigeration units; and other machines, tools and work aids used.

Merchandising: Monitors and ensures that product areas are stocked, rotated and displayed to ensure freshness, appeal and easy customer access.

• Prepares or assists in preparing product inventory orders.
• Makes price changes in accordance with Company and/or brand guidelines; places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.

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