About The Role

• The Spa Receptionist is responsible for ensuring professional and consistent spa services in accordance with Leading Quality Assurance (LQA) standards, maintaining full compliance with established reception procedures, and delivering exceptional guest service to achieve high levels of customer satisfaction. The role also supports the Spa team in driving revenue and achieving daily, monthly, and annual sales targets.

Key Duties and Responsibilities

• Timely and accurate bill of treatments, retail products, and F&B if available, through room charge, cash, online payment, credit card, and other mode of payments.
• Knowledgeable of discounts and offers available for the Spa & Leisure
• Keeps the reception area clean and tidy and maintains a consistent presence at the desk.
• Ensures guests are attended to timely and proactively deals with any issues in a professional manner.
• Ensures all treatments are booked accurately in a suitable time frame.
• Knowledgeable of the Spa & Wellness treatments and programs available for guests, treatment procedures, and be able to recommend suitable treatments or alternatives to guests.
• Knowledgeable of the Spa & Wellness retail products and confident to recommend them to guests in the Spa.
• Welcomes the guests/clients to the Spa and engages them in conversation to determine the services that they need.
• General administration duties such as reports, forms, checklists, etc, and reception supplies are replenished and ready to use.
• To communicate relevant information to the Therapists, Duty Manager, and Senior team.
• Demonstrate high levels of customer service and satisfaction by going the extra mile and exceeding expectation.
• Drives treatments and retail sales and achieve targets for promotions and treatment launches.
• Assist Senior Therapist utilizing therapist space and rota management.
• Carrying out any other reasonable tasks allocated by Management.
• Assists in setting up all treatment rooms and wet areas in the absence of the attendant.
• Ensures all treatment rooms are fully set up before beginning treatment according to set standards and procedures.
• Assists Spa attendants replenishing all Spa amenities and toiletries.
• Assists guests with use of spa facilities such as sauna, steam, and relaxation pool.
• Responsible for monitoring all spa related facilities and processes including service standards and keeping the Senior Therapist / Spa Manager updated of any issues that may affect the smooth operation of the Spa.
• Understands the company’s objectives and standards, values and culture of the company applying them on the job daily.
• Adheres to the hotel’s policy relating to fire, hygiene, health, and safety.
• Upholds the standards of hygiene and sterilization as directed by law and the Spa’s policies and procedures.
• Achieves customers’ expectations and performance targets of the department.
• Holds an impeccable personal grooming as per The Bab Al Shams Desert Resort Hotel Standards.
• Work in close coordination with the rest of the Spa & Leisure team.
• Act professional according to the LQA Standards with attention to detail and in a prompt timely manner.
• Communicates with all related internal departments any guest related matters, products or equipment needs, technical service requests, etc.
• Participate in regular trainings and Spa meetings

Experience & Educational Requirements

• Time management.
• Leadership / People management.
• Good communication skills, (written and verbal)
• People management experience
• Strong orientation towards customer service
• Highly organized and proactive and be able to meet deadlines in a fast-paced environment
• Presentation skills
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail
• Problem solving and decision making
• Leadership skills
• Customer focused
• Team work
• Interpersonal skills
• Strategic Thinking

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