Full job description

Are you passionate about creating unforgettable guest experiences in a serene and luxurious setting?

As a Spa Receptionist, you’ll be the welcoming face and calming voice of our spa, setting the tone for relaxation from the moment guests arrive.

Reporting to the Director of Events, Health & Wellness, you’ll be the go-to expert for all Spa related queries. From greeting guests with warmth and grace to coordinating treatments and ensuring seamless check-ins and check-outs, you’ll help create a tranquil escape for every visitor.

Accountabilities

• Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting using the guest name when possible
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
• Schedule services for individuals and large groups using spa/salon reservation system
• Update the reservation/cancellations list throughout the day, inform providers of last minute changes and resolve scheduling issues as needed
• Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change
• Assist associates with expediting payments
• Process guest check-ins by confirming reservations and assigning therapist
• Process check-outs including resolving any late and disputed charges
• Address guest concerns, requests, or issues either individually or by enlisting the help of others
• Speak with guests using clear and professional language and answer telephones using appropriate etiquette
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned

Requirements

• Strong local area knowledge considered an asset
• A passion for working with guests of all ages
• Ability to communicate effectively with guests and associates
• Polite and courteous telephone manner
• Previous salon/spa or reception experience as asset
• Proven fluency in MS Office tools (Word, Excel, and Outlook), and proficiency in computer keyboarding skills
• Ability to stand for long periods of time
• Ability to work a variety of shifts, including days, evenings, weekends and holidays