Full job description

We are looking for a FEMALE spa manager/supervisor who can join us for a full-time role. The position requires someone with good prior experience in the beauty/wellness industry and with good knowledge of all the industry trends. Candidate must have People Management, Inventory Management, Financial Management, and Customer Service skills.

Ideal candidate will have at least 2 years of administrative/management experience in a spa/wellness organization.

Responsibilities include:

• Lead, monitor and supervise daily operations
• Ensure all cleanliess/hygiene standards are met and all policies and procedures are executed
• Coordinate with all technical staff and other staff to ensure a smooth and efficient booking process
• Manage all staff schedules
• Manage all booking inquiries through website and social media channels
• Provide a high quality customer experience to clients, starting from a quick and seamless phone/whatsapp booking process to welcoming guests, creating a luxury relaxing environment for them, explainig the spa menu and packages and cross-selling/up-selling
• Update client records with contact details and services chosen
• Maintain staff records and administrative documents
• Carry out frequent inventory checks and manage inventory effectively
• Carry out regular training sessions with technicians to ensure a high-quality luxury experience
• Contribute to growth and development of the spa through strategy, events & marketing, offering new products and services

Job Type: Full-time