Full job description

Overview:

Premier Equipment is the largest full-service John Deere dealership in Ontario serving agriculture, lawn care, golf, commercial grounds, and compact construction customers across Ontario. With 20 locations and over 190 skilled technicians, we deliver innovative equipment, expert service, and unmatched support.

Since the 1950s, we’ve grown with a clear purpose: To be the best part of our customer’s day by improving their business and lifestyle. Whether it’s solving equipment issues or offering new technology, we’re here to make their day better—and yours too.

It’s an exciting time to join Premier. Come grow with us.

What You’ll Be Doing:

As a Service Lead-Foreman, you will oversee the daily operations of the service department, ensuring work orders are accurately processed, jobs are assigned efficiently, and customer expectations are exceeded. You’ll support the Service Manager in maximizing team productivity, managing budgets, and maintaining high levels of customer satisfaction. This role is ideal for someone with strong organizational skills, technical knowledge, and a passion for leading a service team in a fast-paced environment.

Responsibiliites:

Essential Duties:

• Plan, assign, and organize the day-to-day workload within the service department to exceed work in progress goals.
• Coach and lead a team of service technicians.
• Prepare and present quotes to customers for repairs.
• Provide technical support and problem resolution for technicians and all internal and external customers, building strong relationships that lead to repeat business.
• Direct and assist in the diagnosis of machine problems with technicians and apprentices.
• Assist the Service Manager with technician recruitment and provide performance feedback for service technicians and staff.
• Ensure all assigned work is completed in a timely manner to exceed business and customer expectations.
• Ensure all service Warranty and Product Improvement Programs are completed and submitted within the required timeframe to maximize credit.
• Assist the Service Manager in controlling lost time to meet corporate goals and all aspects of the Service Department.
• Work effectively as a team to solve customer issues and deliver best-in-class service.
• Ensure the team performs in a manner that achieves business goals and metrics.

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