Full job description

Responsibilities:

• Welcome customers and understand their vehicle concerns and service requirements.
• Inspect vehicles with the customer and prepare job cards.
• Coordinate with mechanics, electricians, body shop and paint teams.
• Prepare quotations and explain repair costs to customers.
• Follow up on vehicles throughout the repair process and keep customers updated.
• Ensure work is completed on time and to a high-quality standard.
• Handle customer inquiries, complaints and follow-ups professionally.
• Maintain accurate records of repairs, parts and services

Requirements:

• Previous experience as a Service Advisor in an automotive workshop is required.
• Good knowledge of mechanical, electrical, body repair and painting work.
• Good communication and customer service skills.
• Ability to manage multiple vehicles and follow up with technicians.
• Good English communication skills.
• UAE automotive workshop experience is preferred.
• Valid UAE driving license is preferred.