Full job description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a part time position working various shifts. Weekend availability required.

This position is eligible for discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more.

SUMMARY

The Margaux Server Assistant is responsible for fulfilling the daily operations of the restaurant including guest service, table service, to-go orders, and side-work This associate must follow the expectations of the JW Marriott Grand Rapids and that of Marriott Quality Assurance Standards along with guest service standards. The Margaux Server Assistant is responsible for creating a teamwork environment and produce quality service to each guest.

ESSENTIAL FUNCTIONS
Restaurant service includes counter service, food running, table service, and deliveries
Maintain daily set up and/or breakdown of the restaurant by following daily checklists
Know each menu item and its ingredients. Know what happy hour and other specials are.
Be aware of events in the area. Be able to give suggestions to our guests
Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log
Strives to exceed guest satisfaction and looks for ways to provide the best possible service
Understands all facets of job responsibilities and displays the skills necessary to complete tasks
Complete daily cleaning duties and side work tasks, takes pride in their work
Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
Displays a positive courteous and polite attitude, works well with others
Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
Utilize time well and is productive throughout the entire shift while meeting department standards

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