Full job description

The Crown has an immediate opening for an Experienced Server in fine dining. Do you take pride in a job well done? Are you a people person? Welcoming and catering to our guests is our highest priority. The Crown’s mission is building community and we strive to provide an atmosphere of comfort and delight with a high regard to service and exceptional food and drink delivery. Having a team that works together is of utmost importance. Communication is a must. If you’re interested in working in our community, we would love to meet you!

Bartending experience a plus!

The ability to work Monday and Sunday is required.

Work Location: Brasstown, North Carolina

• Part-time
• Exempt
• Nonexempt

SKILLS, EDUCATION, AND WORK EXPERIENCE REQUIREMENTS:

Generally, servers must demonstrate proficiency in the hospitality industry including food, wine, beer, cocktail service, and knowledge of food service regulations. Specific requirements include:

• At least 19 years of age.
• Experience in Serving.
• Excellent oral communication skills.
• Basic math skills.
• Positive interpersonal skills required (see below).
• Good speaking and listening ability.

INTERPERSONAL SKILLS:

Kula Love, LLC maintains a high standard in service delivery. Therefore, we set high standards for our people, who are required to meet our “must haves:”

• Must be a team player and contribute to a culture of collaboration. Must be committed to:
• Listening to team members, colleagues, customers, managers, etc. and addressing needs accordingly;
• Asking for input and ideas that contributes to a culture of idea-sharing; and
• Providing feedback and possible solutions to problems or challenges encountered.
• Take pride in a job well done, take ownership of responsibilities, and move with a sense of urgency.
• Must be committed to delivering exceptional customer service.
• Must possess a pleasant, professional, welcoming, and polite demeanor with a neat and clean appearance.
• Must be able to prioritize side duties while providing exceptional customer service.
• Must have excellent time management skills necessary to perform all duties as required.
• Must be able to maintain composure while managing multiple tasks.
• Must be able to execute duties as assigned while serving the mission of Kula Love and its core values.
• Must establish and maintain a culture of excellence, integrity, transparency, trust, and respect.
• Must follow strict Covid-19 guidelines by wearing a mask at all times and by following stringent cleaning and disinfecting protocols.

RESPONSIBILITIES:

• Prepare room for dining by setting tables, condiments, candles, napkins, service plates and utensils.
• Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
• Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef’s specialties; identifying appropriate wines; answering food preparation questions.
• Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
• Transmit orders via POS to bar and kitchen by recording patrons’ choices; identifying patrons’ special dietary needs and special requests.
• Serve orders by picking up and delivering patrons’ choices from bar and kitchen; deliver accompaniments and condiments from service bars.
• Respond to additional patron requirements by inquiring of needs; observing dining process.
• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
• Properly open and pour wine at the tableside.
• Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return.
• Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons.
• Contribute to team effort by accomplishing related results as needed.
• Perform basic cleaning tasks as needed or directed by supervisor.
• Fill in for absent staff as needed.
• Assist with special events as needed.
• Adhere to grooming and appearance standards consistently.
• Promptly address customer service issues and refer customers to management when necessary.