Full job description

Seeking an enthusiastic person to join our hospitality team for Kwa’lilas Hotel located on Northern Vancouver Island in scenic Port Hardy, BC. This role is for a Food and Beverage Server for our restaurant, pub, and banquets. Employees can also cross-train in a variety of jobs to broaden their experience and skill set.

The ideal candidate for this position has experience serving in a high-volume restaurant and is an inherent people person. Food and Beverage staff will work in Nax’id Pub and assist with banquets/events in Kwa’lilas Hotel.

Located in the traditional territories of the Kwakiutl people; “Kwa’lilas” translates to “a place to sleep”. Named by the Gwa’sala-Nakwaxda’xw elders in hopes that guests may find peaceful rest after a day of exploration on North Vancouver Island.

What We Offer:

• Company events and holiday parties
• Wellness incentives include discounted gym memberships, and free counselling services.
• One month free accommodation.
• Career development and growth opportunities
• Discounted meals from Nax’id’ Pub

Duties and Responsibilities:

• Maintains quality standards for the hotel’s food and beverage operations, including greeting patrons, making them feel welcome, and handling basic inquiries.
• Provides customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and/or beverage orders, providing product knowledge, handling cash, credit and debit card transactions in accordance with Hotel Policies
• Checks on guest satisfaction and follows up on requests where possible and appropriate Stocks supplies and maintains inventory levels
• Demonstrates a customer service attitude with internal/external contacts
• Cleaning tables, counters and glass ware
• Performing opening and closing duties as required
• Other duties as required

Qualifications:

• Industry-specific certifications such as FOODSAFE and Serving It Right
• Previous experience in a fast-paced restaurant
• Professional attitude and appearance
• Excellent communication, interpersonal, and customer service skills
• Cash handling experience an asset
• Ability to work a flexible schedule, including weekends and holidays
• High attention to detail and ability to multitask
• Candidate must have demonstrated experience as a team player and the ability to multitask
• Wine knowledge considered a strong asset.