Full job description

Job Overview

We are seeking an experienced and decisive Security Operations Supervisor to oversee daily security functions, manage deployed security personnel, and maintain high safety and compliance standards across operational sites. You will serve as the primary liaison between field personnel, management, and clients, ensuring protocols are strictly enforced and incidents are mitigated swiftly.

Key Responsibilities

• Team Supervision & Rota Management: Direct, schedule, and evaluate daily shifts for security guards, static officers, and mobile patrol teams to ensure full operational coverage.
• Incident Management & Response: Lead responses to security breaches, medical emergencies, fires, or perimeter intrusions; produce clear, detailed incident reports for senior management.
• Standard Operating Procedures (SOPs): Draft, implement, and audit compliance with company and site-specific security protocols, emergency action plans, and access control policies.
• Control Room & Surveillance Oversight: Monitor CCTV feeds, alarm systems, electronic access control systems, and radio communications to coordinate rapid emergency responses.
• Client & Stakeholder Relations: Act as the primary on-site operational point of contact for client representatives, local law enforcement, and emergency service authorities.
• Training & Onboarding: Conduct continuous site briefings, emergency drill exercises, and on-the-job training for new security staff on equipment use, customer service, and local regulatory requirements.
• Site Audits & Asset Care: Perform regular physical inspections of perimeter security, access gates, surveillance systems, and security vehicles to ensure continuous operational readiness.

Requirements & Qualifications

• Education: High school diploma or equivalent (Bachelor’s degree in Criminal Justice, Business Administration, or related field preferred).
• Experience: Minimum 3–5 years of experience in security operations, with at least 2 years in a supervisory or team lead capacity.
• Certifications: Valid local security licensing (e.g., SIRA certification in Dubai or equivalent local authority license) is required.
• Technical Skills: Proficiency with access control software, CCTV management platforms, control room consoles, and standard office software (MS Word/Excel).
• Skills: Excellent verbal and written communication in English (Arabic is a strong plus), strong conflict resolution abilities, and critical decision-making under pressure.
• Driver’s License: Valid UAE driver’s license preferred for mobile patrol and multi-site oversight.

Pay: AED2,200.00 – AED2,500.00 per month