Full job description

As a key member of the leadership team, the Senior Security and Safety Manager plays a vital role in shaping and executing Westgate’s short- and long-term health and safety objectives. This position is responsible for cultivating a workplace culture centered on safety and well-being. The manager oversees all safety, security, and emergency programs for the hotel and surrounding areas through direct supervision of the security team, staff training, incident investigations, and collaboration with external agencies. This role protects guests, team members, and assets while minimizing risks and liabilities—acting as a strategic partner in upholding Westgate’s mission, vision, and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead daily operations of the Security Department, ensuring smooth, effective, and compliant performance.
• Develop and manage department budgets, payroll, and expenses within approved limits. Contribute to talent acquisition and retention strategies suitable for a mid-size luxury property.
• Collaborate with the Risk Manager at Grand America Hotels & Resorts to support a comprehensive risk management and insurance program.
• Maintain expertise in Westgate’s Workers’ Compensation procedures and stay updated on federal and state policies.
• Act as the primary point of contact for all employee injury or workers’ compensation concerns onsite.
• Design and implement security, safety, and emergency response protocols; monitor execution and compliance.
• Promote cross-departmental collaboration and model leadership rooted in internal service and support.
• Ensure equitable and consistent administration of disciplinary procedures across departments.
• Remain aware of business levels, group functions, and operational needs to assess staffing and security demands.

AREAS OF RESPONSIBILITIES

• Investigate and report incidents/accidents; coordinate with local law enforcement, federal agencies, and GALA risk management.
• Recruit, train, coach, schedule, evaluate, and manage performance of the Security team.
• Provide hotel-wide training in first aid, CPR, fire prevention, emergency response, and workplace safety.
• Prepare and manage the department budget with focus on cost efficiency and loss prevention.
• Ensure functionality and readiness of all safety-related systems and equipment.
• Must be willing to travel locally when needed.