Full job description

Job Title: Sales & Service Leader

Primary Location: 5140 E Fowler Ave, Tampa FL 33617

Employee Status: Full-time salary

Estimated Hours/Week: 38

Workplace Type: Fully On-Site

What You’ll Get: (note varied offerings based on role and hours)

• Weekly Pay
• Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and Vision
• Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
• Retirement options like 401 (k) with company match and pension
• Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time
• Tuition reimbursement
• To see a full list of our benefit offerings – check out thishelpful guide!

About this position:

The Sales and Service Leader is responsible for leading member sales and service and the branch. Ensures compliance with regulatory guidelines and bank policies/procedures, mentors branch employees performance to promote a service and sales culture, and manages the daily interactions of staff with members. Recognizes and meets member needs by proactively selling and cross-selling appropriate products and services to new and existing clients. Supports the efforts and goals of the banking center.

What you’ll Do:

• Conduct on the job training of, and continuing supervision of, Relationship Bankers.
• Ensure excellent Client Advocacy service on a daily basis. This includes client interactions with staff, quality of work processed to ensure client satisfaction, and scheduling for sufficient coverage necessary to handle client activity.
• Monitor, coach, and encourage sales and referrals by staff. Train staff on products and services of the bank.
• Monitor associate activities, assist with problems, and take action to ensure work standards and schedules are maintained.
• Ensure that the staff is trained on all bank security procedures and is strictly adhering to those procedures at all times.
• Ensure that all monthly and quarterly audits are conducted and that all audit procedures and policies are followed in the banking center.
• Perform supervision of office staff in the absence of the Market Leader. Fill in for absent staff members as needed.
• Promote positive bank image within the community which may include representing the bank in local organizations and events.
• Ensure maintenance and repair of office facilities and/or equipment as needed.

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