Full job description

Position Overview

The Sales Representative is responsible for providing excellent customer service, promoting products, assisting customers with their purchases, maintaining attractive product displays, and achieving daily and monthly sales targets.

The store sells a combination of pre-loved and brand-new clothing, perfumes, cosmetics, jewelry, watches, handbags, footwear, skincare, haircare, and fashion accessories.

Key Responsibilities

• Welcome customers warmly and professionally.
• Understand customer needs, preferences, and budget.
• Recommend suitable clothing, perfumes, cosmetics, jewelry, and accessories.
• Explain product features, quality, sizes, prices, and promotions.
• Actively promote both pre-loved and brand-new products.
• Upsell and cross-sell complementary products.
• Example: clothing + handbag + jewelry + perfume.
• Maintain excellent knowledge of current products, offers, and new arrivals.
• Achieve assigned daily, weekly, and monthly sales targets.
• Handle customer questions, objections, and complaints professionally.
• Maintain proper product arrangement, folding, hanging, tagging, and display.
• Keep the sales floor, shelves, mirrors, fitting rooms, and counters clean and organized.
• Check products for damage, stains, missing tags, or other issues before displaying them.
• Assist with receiving, tagging, pricing, and arranging new stock when required.
• Monitor fast-moving and slow-moving items and inform the supervisor.
• Follow company policies regarding discounts, returns, exchanges, and payments.
• Support stock counting and inventory activities.
• Maintain a professional appearance and positive attitude.
• Prevent product loss and immediately report suspicious activity or damaged/missing merchandise.
• Work cooperatively with other sales staff and management.

Skills & Qualifications

Essential:

• Previous retail or sales experience is preferred.
• Good communication and customer-service skills.
• Confident and friendly personality.
• Ability to approach customers and start conversations.
• Ability to work under sales targets.
• Basic knowledge of fashion, perfumes, cosmetics, jewelry, and accessories.
• Good English communication skills.

Additional advantages:

• Experience in UAE retail.
• Experience selling fashion or lifestyle products.
• Knowledge of perfumes and fragrances.
• Knowledge of cosmetics/skincare.
• Ability to style outfits and recommend matching accessories.
• Experience with POS/cashier systems.
• Ability to communicate in Arabic, Hindi/Urdu, Tagalog, or other commonly spoken languages in the UAE.