Full job description

SUMMARY

Plans and implements sales, marketing and product development programs, both short and long range, targeted toward existing and new markets.

PAY RANGE: $60,000-$70,000 based on experience

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
• Committed to making every guest is satisfied
• Develops added-value customer service programs
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives, trains, and performs to Scholar Hotel Management Standards

Sales Manager Operations

• Sales Manager is responsible for selling sleeping rooms and catering services, and banquet facilities through direct client contact and over the phone to maximize total revenue and ensuring sales goal are met and exceeded for multiple Scholar Hotel properties.
• Established client base and cultivate relationships, building business, and assisting the Director of Sales in providing a stable and positive work environment for the team.
• Attain weekly, monthly, quarterly, and annual sales goals prospecting and cold call.
• Attend appropriate trade shows and conventions.
• Attend appropriate industry mixers.
• Conduct site tours of the hotel.
• Prepare and present proposals.
• Manage accounts proficiently and accurately.
• Provide customers with accurate information for their overnight accommodations and meeting and banquet in formation.
• Keep accurate records.
• Monitor billing accounts.
• Assist accounting with delinquent accounts.
• Move throughout property to conduct site inspections. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
• Handle account detail so that all pertinent aspects of solicitation and closing are complete and documented. Utilize Service Managers to coordinate various departments’ participation in servicing accounts.
• Conduct sales calls, promote the hotel, and review competition reader boards to develop leads.
• Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
• Represent hotel at trade shows, industry events, and local events as specified by Hotel Marketing Plan. Set up exhibits involving bending, stopping, lifting and reading overhead.
• Attend appropriate daily, weekly, and monthly meetings.
• Complete any tasks assigned by GM and DOS
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Scholar Hotel Management standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Scholar Hotel Management standards and regulations to encourage safe and efficient hotel operations.
• Other duties as required
• Responsible for growing existing accounts and generating new business in order to maximize revenue profits.