Full job description

Roles and Responsibilities:

1. Lead Generation & Prospecting

• Identify potential customers through LinkedIn, databases, referrals, networking events, and cold calling.

2. Client Relationship Management

• Develop and maintain strong relationships with existing and prospective clients.
• Understand client business objectives and challenges.
• Ensure high customer satisfaction through regular follow-ups.
• Act as the primary point of contact for clients.

3. Understanding Client Requirements

• Conduct meetings to gather customer requirements.
• Analyze business needs and technical challenges.
• Identify opportunities where IT solutions can improve business performance.
• Coordinate with technical teams to design suitable solutions.

4. Product & Service Presentation

• Present company products and services to clients.
• Conduct product demonstrations and presentations.
• Explain technical features in a simple business-oriented manner.
• Highlight the benefits, ROI, and value proposition of solutions.

5. Proposal Preparation & Quotation

• Prepare customized proposals based on client requirements.
• Create commercial quotations and pricing structures.
• Coordinate with management for approvals and discounts.
• Ensure proposals are accurate and competitive.

6. Sales Negotiation & Deal Closure

• Negotiate pricing, contract terms, and payment conditions.
• Handle client objections professionally.
• Close sales deals within target timelines.
• Ensure all sales documentation is completed properly.

7. Revenue Generation & Target Achievement

• Achieve monthly, quarterly, and annual sales targets.
• Generate revenue from IT services and solutions.
• Monitor sales performance and forecast future sales.
• Continuously work on increasing business opportunities.

8. Account Management

• Manage existing customer accounts.
• Identify upselling and cross-selling opportunities.
• Renew contracts and service agreements.
• Maintain long-term business relationships.

9. Market Research & Competitor Analysis

• Stay updated on industry trends and emerging technologies.
• Monitor competitor products, pricing, and strategies.
• Identify new market opportunities.
• Share market intelligence with management.

10. Coordination with Internal Teams

• Work closely with technical, pre-sales, project, and support teams.
• Ensure smooth project implementation after sales closure.
• Coordinate resource allocation for client projects.
• Resolve client concerns through internal collaboration.

11. CRM Management & Reporting

• Update customer information in CRM systems.
• Track sales activities and opportunities.
• Prepare daily, weekly, and monthly sales reports.
• Maintain accurate sales records and forecasts.

12. Customer Support & After-Sales Service

• Ensure successful onboarding of new clients.
• Follow up after project delivery.
• Address customer concerns and escalations.
• Maintain high customer retention rates.

13. Business Development Activities

• Attend networking events, exhibitions, and conferences.
• Generate new business opportunities.
• Build partnerships with vendors and strategic clients.
• Expand the company’s market presence.

Requirements:

• Minimum 2 years of sales experience is required
• Minimum bachlors degree is required
• Should have strong communication and negotiation skills
• Should be confident and have understanding of market IT trends