Full job description

Sales Support

• Assist the sales team in preparing quotations, proposals, and tenders.
• Follow up on customer inquiries and sales leads.
• Maintain and update customer databases and sales records.
• Coordinate meetings and appointments for sales executives.

Quotation & Order Processing

• Prepare and issue quotations for wood products, timber, plywood, MDF, veneer, joinery items, or custom wood solutions.
• Process customer orders accurately and ensure all specifications are documented.
• Generate sales orders and coordinate with production and procurement departments.
• Monitor order status from confirmation to delivery.

Customer Service

• Act as the primary point of contact for customers regarding orders and product availability.
• Respond promptly to customer queries and complaints.
• Provide updates on delivery schedules and order progress.
• Build and maintain strong customer relationships.

Coordination with Pr