Full job description

About Tomi Jewelry

Tomi Jewelry is an early-stage modern fine jewelry brand creating thoughtfully designed, affordable solid gold pieces meant to be worn every day. We care deeply about craftsmanship, sustainability, and building genuine relationships with our customers. As we grow, we’re looking for passionate, reliable team members who are excited to help build something meaningful from the ground up and grow alongside the brand.

Role Overview

The sales associate plays a vital role in supporting daily store operations, ensuring smooth sales floor execution, and maintaining an exceptional customer experience.

Key Responsibilities

Store Operations

• Operate Shopify POS system and manage transactions
• Oversee restocking, inventory organization, and back-of-house operations
• Fulfill in-store and online orders accurately and efficiently

Sales & Customer Experience

• Deliver personalized, elevated customer experiences
• Handle customer inquiries and resolve issues professionally
• Support store events, activations, and pop-ups

Operational Excellence & Process Improvement

• Maintain visual merchandising standards
• Ensure inventory accuracy and organization
• Identify operational gaps and suggest improvements to workflows
• Support metric-driven decision making and daily performance tracking

Ideal Candidate

• 1–2 years of customer service or retail experience
• Tech-savvy with experience in Google Suite (Docs, Sheets, Gmail) and POS/e-commerce platforms such as Shopify
• Proactive, detail-oriented, adaptable, and dependable
• Strong problem-solving and critical-thinking skills
• Coachable, open to feedback, and resilient in a fast-paced environment
• Highly organized with a strong aesthetic sensibility and visual eye
• Able to pivot quickly and manage multiple priorities with confidence