Full job description

We are looking for a friendly, energetic, and customer-focused Sales Assistant cum Receptionist to join our team at our padel club. This role combines front desk reception duties with sales and customer service responsibilities, ensuring members and guests enjoy an outstanding experience while helping drive club memberships, court bookings, and retail sales.

Key Responsibilities

• Welcome members and visitors with a professional and positive attitude.
• Manage the front desk, answer phone calls, emails, and customer inquiries.
• Handle court bookings, cancellations, and scheduling through the club management system.
• Promote and sell memberships, coaching packages, tournaments, events, and merchandise.
• Process payments and maintain accurate cash and POS records.
• Assist members with account registration, renewals, and general administrative tasks.
• Provide information about club facilities, programs, and promotions.
• Coordinate with coaches and operations staff to ensure smooth daily club activities.
• Maintain a clean, organized, and welcoming reception area.
• Support marketing initiatives by informing customers about upcoming events and special offers.
• Resolve customer concerns professionally and escalate issues when necessary.
• Assist with inventory management and merchandising of retail products.

Requirements

• High school diploma or equivalent (Bachelor’s degree is an advantage).
• Previous experience in reception, customer service, hospitality, retail, or sales.
• Excellent communication and interpersonal skills.
• Strong sales mindset with confidence in promoting club services and memberships.
• Proficiency in Microsoft Office and point-of-sale or booking systems.
• Strong organizational and multitasking abilities.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Fluent in English; additional languages are an advantage.
• Passion for sports, fitness, or padel is preferred.

Preferred Skills

• Customer-first attitude with excellent problem-solving skills.
• Professional appearance and positive personality.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Ability to perform in a fast-paced environment.