Key Responsibilities

Sales Administration & Coordination

• Provide day-to-day administrative support to the Sales & Marketing team, including preparing proposals, contracts, itineraries, presentations, reports, and client correspondence.
• Maintain and regularly update client databases, Salesforce, account records, sales activity trackers, and other relevant systems to ensure accuracy and data integrity.
• Manage incoming sales enquiries and assist with client requests, ensuring timely responses and effective follow-up.
• Monitor outstanding proposals, enquiries, and client requests, coordinating with the sales team to ensure deadlines are met and potential business opportunities are followed up.
• Maintain sales calendars, appointment schedules, and activity trackers to support the effective planning and execution of sales activities.
• Prepare sales reports, monitor account production, track performance, and assist with the analysis of business trends and commercial opportunities.
• Support the onboarding of new travel trade partners by coordinating documentation, contracts, account information, and the distribution of relevant resort materials.
• Assist with familiarisation trips (FAM trips), including guest arrangements, itineraries, internal coordination, and post-visit follow-up.
• Assist the sales team whenever required with site visits and other sales-related tasks.
• Prepare complimentary forms, entertainment requests, and voucher requests as required by the sales team, and raise expenses as needed.

Marketing Support

• Coordinate with the Marketing team on the preparation, updating, and distribution of sales collateral, presentations, promotional materials, and resort information.
• Assist with the implementation of Marketing campaigns, promotional offers, partner activations, and marketing initiatives, ensuring timely communication with relevant stakeholders.
• Support the coordination of marketing materials for trade partners, sales visits, exhibitions, and commercial presentations.
• Assist in maintaining up-to-date marketing resources, image libraries, fact sheets, and other sales and promotional content.
• Ensure consistency and accuracy of resort information across presentations, partner communications, and marketing materials.
• Complete complimentary form submissions and other admin tasks related to Marketing expenses.
• Take full responsibility for budget tracking, PR raising, coordination with procurement and general tracking of all Marketing expenses.