Full job description

We are seeking a dedicated and customer-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for handling client inquiries, providing support, ensuring customer satisfaction, and maintaining a professional company image at all times.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Manage and resolve customer complaints efficiently.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions, feedback, and actions taken.
• Coordinate with internal departments to ensure prompt resolution of customer issues.
• Follow up with clients to ensure their concerns are fully addressed.
• Contribute to improving customer service procedures and standards.

Requirements:

• Proven experience in customer service or a related field.
• Excellent communication skills (verbal and written).
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in MS Office and CRM systems is a plus.
• Fluency in English; additional languages are an advantage.

Job Type: Full-time