Job Description

• Personally greeting all internal/external customers, offering support and fielding enquiries.
• Answer a wide variety of enquiries from heartists, vendors, etc., both in person, over the telephone and via e-mail, responding with the appropriate correspondence.
• Manage all office administration responsibilities, including incoming and outgoing mail, faxes and filing, ensuring a smooth paper flow and maintaining the order and cleanliness of the office.
• Completion of all letters and correspondence as requested.
• Administering the purchase process, maintaining an accurate inventory of all supplies and equipment within the department.
• Maintain confidential filling system as required for correspondence, policies, standards, regulations and various applications.
• Keeping the internal communication boards current, organized and exciting.
• Use internal and external systems to record relevant data and ensure information is up to date.
• Assisting department head in completing special projects as required.
• To be able to deal with advance reservations, taking bookings and special requirements, where necessary.
• To operate a proper handover system between each shift.
• To ensure each guest receive a warm and welcoming reception as soon as they arrive.
• To be aware of and fully support all Fairmont Policies & Procedures.
• Carry out any other administrative support duties and responsibilities as assigned

Qualifications

• Previous administration experience required.
• Previous property management system experience an asset.
• Must be computer literate in Microsoft Window applications.
• Must be able to type 25 words per minute.
• Must possess strong verbal and written skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.