Full job description
Join a team where every room you touch helps create a stay worth remembering.

Room Attendants are responsible for maintaining the cleanliness and overall appearance of guest rooms and surrounding corridors. They are also expected to accommodate every guest’s reasonable needs and requests with a courteous, pleasant response—helping create a comfortable and enjoyable stay.

Job Requirements

Complete all required brand-specific training

Complete all required health and safety training

Adhere to all company and property-specific brand standards

Perform any duties requested by management to support hotel operations and guest service

Provide personalized, friendly service to every guest and associate

Clean guest rooms and public areas; report deficiencies or equipment malfunctions to Maintenance

Make beds neatly with fresh linens

Pick up trash and vacuum floors

Empty waste cans

Clean mirrors; wipe shelves, door frames, and furniture; dust light fixtures, windowsills, and baseboards; arrange furniture properly

Clean hallways and deep clean one room daily

Clean and disinfect bathrooms, including basins, bathtubs, toilets, and tile floors

Replenish room supplies (glasses, stationery, soaps, shampoos, tissues, toilet paper, guest directories) and place clean towels accordingly

Vacuum rooms and hallways

Report room status (vacant/clean or occupied/clean) to the Executive Housekeeper

Report any discrepancies in furniture, equipment, or room conditions

Maintain knowledge of fire alarm and evacuation procedures

Safeguard the security of guests, employees, and hotel assets

Assist fellow employees, guests, and other departments when needed

Necessary Skills

Maintain confidentiality regarding company operations, financials, guest information, and employee matters

Remain responsible for the safety and security of guests, staff, and assets

Knowledge of fire alarm systems and evacuation procedures

Reliable transportation

Effective communication skills—written, verbal, and in person

Ability to work a flexible schedule, including nights, weekends, and holidays

Organized, honest, team-oriented, and outgoing

Maintain a clean and professional work area, uniform, and appearance

Able to work well with individuals from diverse cultures and backgrounds

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