Full job description

Primary Objective of Position

To maximize guest satisfaction by providing clean, fully functional guestrooms in a timely and friendly manner. To embrace the values of the Company Culture and Guiding Principles.

Major Areas of Accountability

1) Ensures guest satisfaction by cleaning guestrooms and corridors daily according to operational policies and standards.

• Knock firmly twice and announce yourself before entering guestrooms. If a guest does answer, ask when he/she would prefer you return.
• Do not knock on doors with Do Not Disturb Signs.
• Start with vacant rooms first, and then complete the stay-over’s.
• Removes bed and bath linens and replaces with clean linens as required.
• Removes accumulated trash and debris from room as required.
• Clean bathroom and bedroom area.
• Dust all surfaces.
• Replenishes promotional materials and literature.
• Replenishes room amenities.
• Vacuum carpet and wash floor tile.
• Reports maintenance issues.
• Brings articles left in rooms to Housekeeping office for “Lost and Found” Handling.
• If a guest returns to the room while you are cleaning it, request the room key from the guest and insert the key in the lock to see that it opens the door before you allow access to the room.
• Smile and greet guests when they pass you, saying “Good Morning/Afternoon/Evening”.
• Reports unusual circumstances to Housekeeping Supervisor.
• Completes assigned projects.
• Associates can only accept tips from the guest when specifically left by the guest.
• A thank you note will be left by associate.
• No other notes should be left for guests unless approved by supervisor.
• Completion of guest room cleaning within the hotel’s standard and allotted time for each room.

2) Maximizes job efficiency by maintaining and organizing supply cart, supply closet and vacuum cleaner.

• Stocks supply cart correctly.
• Cleans cart and vacuum cleaner on a regular basis.
• Checks stock daily.
• Notifies Housekeeping Supervisor immediately if any stock shortages exists.
• Pulls any damaged or rewash linen and returns them to the Housekeeping Department.

3) Ensures safety and maximum security.

• Linen closet doors must be closed and locked when unoccupied.
• Clean one guestroom at a time and lock the door if there is a need to leave the room before fully cleaned.
• Position supply cart in front of guestroom door when cleaning, leaving the guestroom door open.
• Never open a guest room for anyone.
• Refer the guest to the front desk to obtain a key, or find your supervisor.
• Do not leave guest room/pass keys in rooms or on your cart.
• If Guest returns to room while you are cleaning the rooms, request room key from guest and insert key into lock making sure it opens the door before allowing access to room.
• Report all “Do Not Disturb” or bolted door rooms to Housekeeping Supervisor at the specified time.
• Practice chemical use safety: Never mix chemicals and store chemicals in properly labeled containers.