Full job description

Job Title: Restaurant Supervisor

Reports To: Restaurant Manager / Operations Manager

Job Summary:

The Restaurant Supervisor is responsible for overseeing daily restaurant operations, ensuring excellent customer service, maintaining hygiene standards, and supervising staff performance to achieve company goals.

Key Responsibilities:

• Supervise and coordinate daily restaurant operations (FOH & BOH).
• Ensure high levels of customer satisfaction through excellent service.
• Monitor staff attendance, grooming, and performance.
• Handle customer complaints professionally and efficiently.
• Maintain cleanliness and hygiene standards as per company policy.
• Ensure proper food quality, presentation, and service standards.
• Support inventory control and stock management.
• Assist in staff training and onboarding new employees.
• Prepare daily reports and update management.
• Ensure compliance with health, safety, and municipality regulations.
• Support achieving sales targets and cost control.

Requirements:

• Proven experience as a Restaurant Supervisor or similar role.
• Strong leadership and communication skills.
• Knowledge of food safety and hygiene standards.
• Ability to work in shifts, weekends, and holidays.
• Problem-solving and decision-making skills.
• Basic knowledge of POS systems and reporting.

Skills:

• Team leadership
• Customer service excellence
• Conflict resolution
• Time management
• Sales awareness
• Attention to detail