What you will do

• Answer the telephones professionally and in a manner, including transferring and routing misdirected calls and taking messages at any given time.
• Monitor day-to-day operations to ensure call / emails volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized.
• Comply with Four Seasons standards, while working harmoniously and professionally with co-workers and planning committee. Providing accurate and individualized information to the guests.
• Have a knowledge and understanding of all food and beverage products and services.
• Review daily reservation accuracy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Implement a daily track sheet for AM and PM bookings.
• Work in close relation with all Department Heads.
• Assist operationally when required, especially during operational peaks or seasonal festivities and minimum once a week to ensure the upkeep of knowledge in the various outlets and departments.
• Daily sales call / regular guests / new business opportunities.
• Seek ways to assist the outlet management maximizing their revenues and profits.
• Monitor and report the quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
• Assist in handling of guest complaints.
• Monitor and analyze the activities and trends of competitive restaurants, bars and other hotels banqueting departments.
• Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.

What you will bring

• Previous experience in a prestigious hotel within F&B department.
• Strong communicational skills, proficiency in English verbal and written.
• Knowledge of Microsof Office, Opera, Open Table.
• Attention to details and abilities to work under pressure or extra hours.

What we offer

• Work Authorization
• Competitive tax-free salary and service charge
• End of service gratuity
• Complimentary full board living accommodation in a high quality, well-resourced staff housing
• Vibrant fitness facilities including gym and swimming pool
• Free transportation to and from work
• Medical and life insurance
• Paid annual leave
• Paid home leave tickets
• Social and sporting events
• Learning & Development Programs
• Career opportunities and international transfer
• And more…

Schedule & Hours

• 6 days per week over 48 working hours

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