Full job description

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium.

Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match!

Overview:
Oversee the reservations aspects of the hotel while ensuring that all group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. This role will report to the Director of Rooms and perform other duties related to reservations and revenue management as required.

Responsibilities:

• Group Reservations and Management:
• Manage group reservation processes including creating and maintaining room blocks, ensuring accurate guest information and billing, and handling rooming lists and reservation changes in collaboration with the Convention Service Manager and group clients.
• Oversee group reservation accuracy, monitor group block creation, and verify details before, during, and after the event dates.
• Manage duplicate reservations and resolve any group reservation errors.
• Daily Operations and Monitoring:
• Run daily reports for group arrivals and no-shows, monitor room type availability, and handle non-guaranteed reservations.
• Regularly check reservations for potential overselling and handle related adjustments.
• Attend weekly group pick-up meetings and monthly credit meetings to ensure accurate billing and revenue posting.
• Communication and Reporting:
• Serve as the point of contact for reservation management, responding to queries regarding rates, changes, and billing issues.
• Attend and participate in necessary meetings, including pre-convention meetings and operational department meetings, to represent the reservations department.
• Produce and distribute regular reports like the Group Commission Report after group departures and the Group Pickup Report.
• Complete requests for group histories.
• Technical and Analytical Tasks:
• Complete tasks like competition rate analysis, monitor and manage bookings through internet and FIT, and handle guest communications on platforms like booking.com and Expedia.