Full job description

Canal Central Hotel is looking for a Reservation Agent to join our hospitality team in Dubai. We are seeking a customer-focused and detail-oriented professional with previous hospitality experience in the UAE, preferably within a hotel reservations environment.

Job Responsibilities

• Handle hotel reservation inquiries through phone, email, online channels, and other booking platforms.
• Process individual and group reservations accurately and efficiently.
• Provide guests with information regarding room types, rates, availability, hotel facilities, and services.
• Maintain accurate reservation records and update bookings in the hotel’s reservation/PMS system.
• Coordinate with Front Office, Sales, Revenue, and other departments to ensure smooth guest arrangements.
• Handle reservation amendments, cancellations, no-shows, and special requests.
• Ensure all reservations are processed according to hotel policies and procedures.
• Upsell room categories, packages, and hotel services where appropriate.
• Follow up on pending reservations and ensure payment/guarantee requirements are completed.
• Respond professionally to guest queries and resolve reservation-related concerns.
• Maintain a high level of guest service and professionalism at all times.
• Prepare and maintain daily reservation reports as required.

Requirements

• Previous hotel/hospitality experience in the UAE is mandatory.
• Minimum 2-3 years of experience in hotel reservations, front office, or a similar hospitality role.
• Experience with hotel Reservation Systems is preferred.
• Good knowledge of hotel room types, rates, availability, and reservation procedures.
• Excellent communication and interpersonal skills.
• Good command of English, both written and spoken.
• Strong attention to detail and organizational skills.
• Ability to work under pressure in a fast-paced hotel environment.
• Professional appearance and positive attitude.
• Flexibility to work shifts, weekends, and public holidays as required.

Work Location: In person