Full job description

Join our Front Office Team as a Reservations Agent where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

The Reservations Agent works alongside the Reservations Supervisor to be the primary contacts for all room reservations for the Wickaninnish Inn.

As a Reservations Agent you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Take and process reservation calls.
• Monitor and respond to all email inquiries.
• Manage the day to day flow of online bookings.
• Facilitate group rooming list entry.
• Conduct ongoing checks for accuracy and guest confirmations.
• Conduct clerical duties such as maintenance of reservations files and day to day operational paperwork as required.
• Conduct daily administration tasks such as filing and faxing.
• Be expected to assist on the Guest Reception desk in a limited capacity as a Guest Service Representative when necessary.
• Conduct some Concierge related tasks.

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