Full job description

Department: Front Office

Reports To: Lodging and Front Office Manager

Supervises: n/a

Status: Casual position, less than 20 hours per week, desired start date Mid-October.

Job Summary (Essential Functions):

Job Knowledge, Core Competencies, and Expectations:

• Oak Hill Country Club’s Acorns of Excellence.
• Neatly groomed and dressed in accordance with Oak Hill Country Club’s appearance standards.
• Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
• Works harmoniously and professionally with co-workers.
• Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts if needed. Expected to work x hours per week throughout the year and additional hours during event weeks.
• All other duties as needed.

Duties & Responsibilities:

• Answers the telephone with a warm tone; transfers calls to proper extensions; takes messages for members and staff.
• Welcomes members at the front of the Club.
• Assists with a la carte dining and Club function reservations.
• Updates Front Office Log to pass over information.
• Input all to go orders received in a timely manner.
• Make Cottage keys for reservations that check in that day.
• Make Cottage luggage tags for reservations that check in that day.
• Provides important Club information to members and guests.

• Understands Grill Room Menu & takes required tests.
• Places all to go orders in a timely fashion.
• Sorts and delivers in-coming mail throughout the day.
• Collects and posts outgoing mail including overnight mail services.
• Performs on- or off-site errands.
• Performs general office work such as word processing, filing, etc..
• Maintains supply inventories for Reception.
• Maintains & keeps up with changes to the entrance “Podium Sheet.”
• Maintains appearance of Reception area.
• Assist with coat check whenever needed.

• Follows all safety protocols.
• Attends staff meetings.
• Performs other appropriate tasks assigned by the Director.

Experience

• A minimum of two years at a resort, club, or hospitality industry setting.
• Proficient in Microsoft Programs including Word, Excel, and Power Point.

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