BASIC FUNCTION & RESPONSIBILITY: Direct all incoming telephone calls and greet visitors providing basic information and services. Represent the campus in a professional and positive manner. Assist with the efficient operation of the campus office.

QUALIFICATIONS:

Education/Certification:

• High school diploma or equivalent

Special Knowledge/Skills/Abilities:

• Knowledge of acceptable telephone etiquette
• Skill in applying policies and procedures
• Skill in operating standard computer and software applications
• Skill in written and verbal communication
• Proficient keyboarding skills
• Skill in providing excellent customer service
• Ability to understand and follow detailed written and verbal instructions
• Ability to operate a multi-line telephone system
• Ability to organize and prioritize tasks

Experience:

• One (1) year of related experience

CHARACTERISTIC DUTIES & RESPONSIBILITIES: The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein; however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

Support of Administrative, Fiscal and/or Facilities Functions:

• Process incoming calls efficiently and route to correct location.
• Update the announcement memo for the main telephone line.
• Provide general information and assistance to all callers and visitors in a friendly and professional Act as liaison between the campus and its customers.
• Greet and verify identification of visitors, answer walk-in inquiries and refer visitors to appropriate office or individual.
• Assist with campus projects and perform clerical tasks as requested.
• Provide assistance to staff/campuses/departments as requested.
• Receive, sort, and distribute mail, messages, documents, and other deliveries.
• Maintain computerized files using personal computer, including reports, employee roster, and mailing lists.
• Assist with the scheduling of teacher conferences.
• Maintain confidentiality.

Student Support:

• Assist in resolving parent/student issues and concerns in a timely manner.
• Assist with the receipt and distribution of student materials, including homework requests.
• Assist in managing student behavior in accordance with Student Code of Conduct and student handbook.

Organization Improvement:

• Work collaboratively to improve programs.

Professional Growth and Development:

• Participate in professional development that increases effectiveness and improves District performance.

School/Community Relations:

• Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner.

Organization Morale:

• Participate in team building activities.
• Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction.

Other Responsibilities:

• Comply with policies established by federal law, including but not limited to State Board of Education and local Board policy.
• Perform other job-related duties as assigned.