Job Summary

We are looking for a professional, friendly, and well-organized Receptionist to manage front-desk operations, welcome visitors and customers, handle incoming calls, and provide administrative support. The ideal candidate should have excellent communication skills, a customer-oriented approach, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Welcome and greet customers, visitors, and business partners professionally.
• Answer, screen, and direct incoming telephone calls to the appropriate departments.
• Manage customer inquiries and provide accurate information about company services.
• Coordinate customer appointments and direct customers to the relevant departments.
• Maintain the reception area to ensure it remains clean, organized, and presentable.
• Receive, sort, and distribute incoming mail, documents, and deliveries.
• Maintain visitor records and manage incoming and outgoing correspondence.
• Provide administrative support, including filing, data entry, photocopying, and document preparation.
• Coordinate with the HR, Administration, and other departments to ensure smooth daily operations.
• Handle customer complaints and redirect them to the appropriate personnel when necessary.
• Maintain confidentiality of company information and customer records.
• Perform other administrative duties as assigned by the management.

Qualifications and Requirements

• High school diploma or bachelor’s degree in Business Administration or a related field.
• Previous experience as a Receptionist, Front Desk Executive, or Administrative Assistant is preferred.
• Excellent verbal and written communication skills in English.
• Knowledge of MS Office applications, including Word, Excel, and Outlook.
• Professional appearance, positive attitude, and strong customer service skills.
• Good organizational, multitasking, and time-management abilities.
• Ability to handle telephone calls, customer inquiries, and administrative tasks efficiently.
• Candidates with experience in the automotive industry or service center environment will have an advantage.