Full job description

Receptionist / Kennel Assistant Job Description

Job Summary The Receptionist / Kennel Assistant plays a crucial role in managing the daily operations at Southern Divine Kennels Pet Grooming, LLC. This dual-role requires excellent customer service skills, the ability to multitask, and attention to detail. You will interact with clients, manage appointments, handle transactions, oversee kennel operations, and maintain facility cleanliness. Cross-training in both roles is essential for career development and potential for a pay increase and bonus opportunities.

Key Responsibilities

Customer Interaction:

• Answer phones promptly and courteously, addressing inquiries and directing calls appropriately.
• Greet clients and their pets upon arrival, check in dogs for grooming services, and ensure smooth discharge procedures.
• Process payments for grooming services and retail products accurately, providing receipts.
• Efficiently manage scheduling and cancellation of grooming appointments, maintaining an organized calendar.
• Provide detailed information about services and products, addressing client questions and concerns.
• Confirm upcoming appointments and notify clients when pets are ready for pick-up.
• Respond to client emails promptly, ensuring all inquiries are addressed.

Administrative Tasks:

• Organize and manage the daily schedules of groomers, adjusting as needed for meetings or time off.
• Collect and maintain accurate client information regarding pets’ care, grooming needs, and special instructions.
• Address client complaints professionally, escalating issues to management as needed. Respond to positive reviews and escalate poor reviews for executive response.
• Respond to new leads and manage salon supplies, placing orders when necessary.
• Oversee Kennel Attendants to ensure tasks are completed correctly and efficiently.
• Complete and submit monthly salon audits on time.