Full job description

Are you a multitasker with excellent people skills who enjoys being the welcoming connection between patients and their healthcare providers?

HIGHLIGHTS:

• Be the first friendly face patients see and a key player in delivering smooth, efficient, and compassionate care through expert scheduling, registration, and communication.
• Community-Centric: Pairing small town values with industry-leading standards, South Peninsula Hospital values and invests in our staff and deeply cares about our patients.
• Benefits: South Peninsula Hospital provides industry-leading benefits, including Health/Dental/Vision Insurance with up to a $2000 HRA and generous PTO. Loan forgiveness and tuition reimbursement programs are available.

RESPONSIBILITIES:

• Operate the front desk and multi-line switchboard, directing calls and visitors appropriately.
• Provide excellent customer service to patients, employees, vendors, and the public.
• Perform administrative tasks using office equipment including computers, fax machines, and copiers.
• Maintain accurate records and uphold confidentiality in all communications.
• Support departmental functions and contribute to a respectful, team-oriented environment.

KNOWLEDGE AND EXPERIENCE:

• High school diploma or GED required.
  2–3 years of experience in computerized hospital patient accounts preferred.
• Proficiency with general office equipment and multi-line phone systems.
• Strong communication skills, both in-person and on the phone.
• Ability to maintain professionalism, attention to detail, and customer-focused demeanor.
• Demonstrated ability to follow procedures and manage records accurately.
• Committed to maintaining a positive and courteous work atmosphere.
• Physical Requirement: Moderate mobility required, including sitting, walking, and occasional lifting; basic manual dexterity and ability to work under psychological stressors are essential.