Full job description

Why Stifel:

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Let’s talk about how you can find your place here at Stifel, where success meets success.

What You’ll Be Doing:

The Receptionist greets all clients and guests in a friendly and professional manner whether in person or by phone. This position answers inquiries, directs/connects calls, and provides information regarding activities conducted at establishment; location of departments, offices, and employees within the Firm.

What We’re Looking For:

• Answer, screen, and forward calls, provide information, take messages, and schedule appointments.
• Greet clients/guests, determine nature and purpose of visit, and direct or escort them to their specific destinations or notify appropriate ‘host’ employee of arrival.
• Perform administrative support tasks such as operating calculator or computers to work with various records, invoices, balance sheets, and other documents.
• File and maintain records.
• Schedule appointments and maintain and update appointment calendars.
• Analyze data to determine the appropriate answer to client questions.
• Provide information about the Firm such as location of departments or offices, employees within the organization, or services provided.
• Keep work area and reception lobby tidy and presentable.

What You’ll Bring:

• Basic knowledge of the principles and processes for providing customer service (needs assessment, meeting quality standards for service, and evaluation of customer satisfaction).
• Knowledge of administrative and clerical procedures and systems such as managing files and records and other office procedures.
• Knowledge of transmission, switching, control, and operation of telecommunication systems.

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