Full job description

SUMMARY

Intercepts and routes incoming calls, takes thorough messages, and provides basic

information to callers in a courteous and professional manner.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

• Operates a multi-line phone system.
• Answers all incoming calls in a prompt, polite, professional manner, transferring them to

the appropriate person or department quickly, or operating the dealership paging system

to call individuals to the phone.

• Minimizes the time callers are on hold and checks back with them frequently to ensure

they wish to continue holding.

• Takes detailed messages when call cannot be completed including caller’s name,

telephone number, time of call, and information requested, and delivers to appropriate

party in a timely manner.

• Screens incoming calls as requested by managers.
• Develops knowledge of basic dealership information in order to respond to callers who

have general inquiries.

• Notifies telephone company maintenance department of any problems with the phone

system.

• Updates and distributes dealership phone directory as needed.
• Performs clerical duties as assigned.
• Maintains professional appearance and neat work area.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person