Full job description

Our hotel is looking for a Receptionist for our Front Office team. He/She will welcome guests, do check-ins and check-outs, deal with guest queries and provide prompt and professional guest service. Attend to guest requirements and ensure complete guest satisfaction.

RECEPTIONIST DUTIES & RESPONSIBILITIES:

• Welcome and greet guests in a friendly demeanor
• Inform guests about the hotel rates and services
• Sales of rooms through walk-ins and phone queries
• Ensure proper room allocation
• Register, check-in and check-out guests
• Listen and respond to guest queries and requests both in-person and on phone
• Liaise with necessary staff including housekeeping and maintenance to address any issues or complaints made by guests
• Maintain a neat and orderly front desk and reception area

QUALIFICATION AND WORK EXPERIENCE:

• 2 – 3 years of practical experience in front office position in a hotel in UAE, preferably Dubai
• good oral and written communication skills
• strong working knowledge of relevant computer software including MS Office, Opera PMS and payment systems
• strong presentation and platform skills and friendly demeanor