Full job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Manage efficient check-in and check-out processes, including guest information updates and key card issuance.
• Handle cashiering duties, foreign exchange transactions, and night audit tasks.
• Provide excellent customer service, resolve guest complaints, and liaise with relevant departments for prompt follow-up.
• Demonstrate thorough knowledge of hotel rates, packages, and discounts.
• Manage safe deposit boxes and assist with information counter, business centre, and other front desk duties as required.
• Ensure guest security and adhere to hotel accident prevention policies.
• Greet all guests warmly upon arrival and departure, maintaining a hospitable atmosphere.
• Report unusual occurrences and review daily logs for outstanding issues or special assignments.

Qualifications

• Demonstrate proactivity, good judgement, professionalism and integrity in challenging situations
• Russian speaker preferred; fluency in English is essential
• Minimum 1-2 years’ experience in a similar role, preferably in a hotel or hospitality setting