Full job description

The Pool Server provides courteous and efficient food and beverage service to guests at the pool, ensuring a safe, enjoyable, and memorable experience. This role directly impacts guest satisfaction, revenue from food and beverage sales, and the overall reputation of the hotel.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Maintain complete knowledge of beverage lists, menu items, preparation methods, portion sizes, presentation, and promotions.
• Serve alcoholic and non-alcoholic beverages responsibly in compliance with state liquor regulations, including verifying guest age and preventing service to intoxicated individuals.
• Take food and beverage orders, input them accurately into the POS system, and ensure orders are verified by the kitchen.
• Serve all food courses and drinks in accordance with departmental standards, including garnishes and presentation.
• Assist in providing pool amenities, maintain knowledge of pool capacity, hours of operation, seating/station numbers, and dress code.
• Handle guest complaints professionally using instant pacification procedures to ensure satisfaction.
• Remove soiled items, clean, and reset tables/pool areas promptly.
• Process guest payments and adhere to cash handling and credit policies.
• Complete all closing reports, collect tips, and report to the supervisor.
• Be familiar with hotel services, features, and local attractions to accurately respond to guest inquiries.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong interpersonal and communication skills to engage with guests professionally.
• Knowledge of food and beverage service standards, including responsible alcohol service.
• Attention to detail and ability to multitask in a fast-paced environment.
• Reliability, punctuality, and a positive, guest-focused attitude.
• Ability to work collaboratively with other team members to ensure smooth operations.

PROFESSIONAL EXPERIENCE

• Minimum of one year of experience as a server.
• Experience in food and beverage service in a club, restaurant, or hotel setting preferred.

ACADEMIC BACKGROUND

• High School Diploma or equivalent; some college preferred.
• Must meet the minimum state age for serving alcohol.
• Food Handling Certificate and TIPS Training Certificate required.

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