Full job description

Patient Representative

At Wolfe Eye Clinic, we create Better Vision for a Better Life.

We have an immediate opening for a full-time Patient Representative based in our West Des Moines clinic.

Responsibilities include:

• Greeting patients and visitors and providing courteous, caring, and professional assistance during their clinic visit.
• Patient registration and dismissal.
• Answering telephone calls in a clear professional manner.
• Making, canceling, and rescheduling patient appointments.
• Gathering, verifying, and entering demographic and insurance information.
• Collecting payments and issuing receipts.
• Opening and/or closing the clinic according to scheduled rotation.
• Maintaining patient records according to HIPAA guidelines.
• Effectively interacting with co-workers, physicians, and patients.
• Performing other duties as needed.

Qualifications include:

• Ability to demonstrate strong patient service skills.
• Ability to effectively enter information into a variety of computer programs.
• Ability to portray a professional attitude and appearance.
• Ability to demonstrate strong verbal and written communication skills.
• Ability to thrive in a fast-paced environment.

Preferred (but not required) qualifications are:

• Previous experience in a medical office.
• Previous experience with an electronic medical record or medical office software.