Full job description

Job Summary:

We are looking for an enthusiastic and customer-focused Patient Relationship Executive to manage patient communication over the phone. The ideal candidate will have a strong background in telesales or telecalling, and will be responsible for handling inquiries, booking appointments, following up with patients, and providing outstanding service in a healthcare environment.

Key Responsibilities:

• Make outbound calls to patients for appointment confirmations, follow-ups, and service feedback.
• Handle inbound calls and respond to patient inquiries professionally and efficiently.
• Provide information about services, doctors, and procedures.
• Maintain accurate records of all patient interactions and follow-ups.
• Coordinate with internal teams to ensure smooth scheduling and patient experience.
• Remind patients about upcoming appointments, payments, or reports.
• Handle patient concerns or complaints with empathy and escalate issues as needed.
• Support administrative tasks related to calls, bookings, and documentation.

Desired Candidate Profile:

• Minimum 1 years of experience in telesales, telecalling, or call center/customer support roles—preferably in a healthcare or service industry.
• Strong verbal communication skills in English
• Good listening skills and a polite, patient-focused attitude.
• Ability to handle high call volumes and multitask effectively.
• Familiarity with healthcare or clinic operations is a plus.
• Proficient in MS Office and basic computer usage.

Additional Details:

• Experience: 1+ years in Telecalling/Telesales/Customer Support
• Education: Bachelor’s degree or equivalent preferred
• Shift: Rotational / Day shift (as per business needs)
• Availability: Immediate joiners preferred

Job Type: Full-time

Pay: Up to AED4,500.00 per month