Full job description

Overview
Carrier Truck Centers require an experienced, knowledgeable, self-motivated and career minded, Parts and Service Associate to join our team in our Sarnia, Ontario dealership. The successful candidate will be comfortable working in a fast paced environment that involves constant interaction with our customers while delivering outstanding customer service to both internal and external customers.

What’s in it for you?

Extended Healthcare

Vision Care

Dental Care

Life Insurance

Key Responsibilities:

Service Advisor Duties

• Greet customers and assess service needs for trucks and commercial vehicles
• Open, manage, and close work orders accurately
• Communicate repair recommendations, timelines, and costs to customers
• Coordinate with technicians to ensure efficient workflow and timely repairs
• Monitor job progress and provide status updates to customers
• Handle service documentation
• Ensure high levels of customer satisfaction and follow-up

Parts Advisor Duties

• Assist customers and technicians in identifying and sourcing truck parts
• Process parts orders, returns, and exchanges
• Maintain accurate inventory records and stock levels
• Receive, label, and organize incoming parts orders
• Coordinate with suppliers to ensure timely delivery of parts
• Recommend appropriate parts and upsell when applicable

Who is our ideal candidate?

• 3 years of work experience as a service advisor in an auto or large truck environment.
• Proven track record of navigating complex electronic parts catalogs (EPC).
• Has a strong working knowledge of Microsoft Office Suite.
• Ability to provide excellent customer service while demonstrating strong interpersonal and communication skills.
• Must have strong organizational skills, a high attention to detail and the ability to quickly adapt and multi task in a fast paced environment.
• An individual who is results driven, has the ability to lead and is a team player with a strong sense of urgency.
• Will be self-motivated and has a strong drive for excellence.
• Consistently exhibits a professional attitude and presents a positive image to all internal and external customers.