Full job description

Company Description

A rewarding opportunity has emerged at the Rimrock Banff, Emblems Collection, for an Overnight Security Services team member to join our Security department.

At the Rimrock, we create more than luxury experiences, we create moments that move people.
Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart.
Here, every day brings connection, creativity, and unforgettable memories, on and off the clock.

Job Description

$24.50 hourly

As part of our Overnight Security team, you will play a critical role in ensuring the safety and wellbeing of our guests, colleagues, and property during the night hours.

Through vigilant monitoring, independent decision-making, and calm, confident response, you help create a secure and restful environment where guests can truly unwind and our team can operate with confidence.

Key Responsibilities

Nighttime Safety & Security Monitoring

• Conduct regular overnight foot patrols throughout the hotel, staff accommodations, and surrounding property.
• Monitor security systems, alarms, and surveillance cameras to proactively identify concerns.
• Ensure all access points, doors, and restricted areas are secured throughout the night.
• Observe and address safety hazards or irregularities in a timely manner.

Overnight Emergency Response

• Respond promptly and professionally to overnight incidents including fire alarms, disturbances, or medical situations.
• Act as the primary on-site responder during night hours until external emergency services arrive.
• Support evacuation procedures and ensure guest and colleague safety during emergencies.
• Maintain calm, clear communication in high-pressure or time-sensitive situations.

Incident Reporting & Documentation

• Complete detailed and accurate overnight reports, including incidents, patrol logs, and observations.
• Document and follow up on any disturbances, guest concerns, or operational issues.
• Support investigations and provide clear handovers to the daytime team.

Guest & Property Support (Overnight)

• Provide assistance to guests and colleagues with safety concerns, directions, or requests during overnight hours.
• Maintain a visible and reassuring presence throughout the property.
• Collaborate with Night Audit and other overnight colleagues to support smooth operations.

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